Rosemary Wright Makeup Artist Returns policy – Complies with EU Regulations. However we would like to point out the following.
In the EU, for contracts concluded as of 13 June 2014, you have the right to withdraw from your online purchase as well as from purchases made elsewhere than in shops (e.g. from a salesman on your doorstep; by phone or mail order) within 14 days.
This “cooling off” period expires 14 days after the day you received your goods. However, if this period expires on a non-working day, your deadline is extended till the next working day.
You can choose to withdraw from your order for any reason within this timeframe – even if you simply changed your mind.
Please note that you may not use goods that you have received before deciding to withdraw from the purchase. The right to withdraw exists to allow you to examine the product in the same way as you would in a shop, not to give you 14 days free use.
i.e Products returned which have been used will not be refunded – they must be in shop condition upon arrival
If you have a specific problem with your product please contact ashley@ashburnimage.com first prior to returning the product