Return & Refund Policy
Thanks for shopping at Rosemary Wright Makeup Artist.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns – You have 14 calendar days to return an item from the date you received it. If for whatever reason after ordering your product / prior to dispatch you wish to cancel the product – please ring us on – 028 7181 2369
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping – You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless you are returning a defective or faulty product. In this case standard delivery will be covered but not any premium or extra delivery options.
Contact Us If you have any questions on how to return your item to us
If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.
Please note : We will not provide a full refund if the products shown signs of unreasonable use. In such circumstances you will be offered a reduced refund or you can arrange to have it delivered back to you.
To ensure your returns are handled promptly and efficiently – please provide the order number & keep the box, packing materials and damaged items for inspection by the carrier. This policy is applicable only to the RosemaryWright Makeup Artist website and not to the Ashburn Image unit.
This policy does not affect your rights as a consumer, which apply in addition.